If you have any questions, please do not hesitate to contact one of our jewellery experts at firstname.lastname@example.org or Toll Free (855) 792-4992, Local: (416) 792-4992. If you'd like an immediate answer, you might be able to find the information you're looking for below.
- Product Availability
- Payment Information
- Payment Methods
- Policy on Debit Cards
- Shipments Are Insured
- Shipping to Alternate Addresses
- Diamond Reports
- Legal Notices
Please inquire directly to Carnabys for availability of showcased items through our website and social media platform. Jewellery and stones may on occasion have been put on hold or already purchased by one of our customers.
We reserve the right to correct any and all errors when they do occur, and we do not honour inaccurate or erroneous prices. If a product's listed price is lower than its actual price, we will, at our discretion, either contact you for instructions or cancel the order and notify you of such cancellation. We apologize for any inconvenience that this may cause. If you have any questions, please do not hesitate to contact Carnabys. We do not negotiate prices on our products and all our prices are final.
By entering or providing your payment information and submitting your order, you authorise us and our third party payment processors to charge the amount of the order to your selected payment method.
All our charges are in Canadian dollars (C$). For your convenience, we offer several methods of payment. Your bank or credit card company will process all charges in Canadian funds. • Use your Visa, MasterCard, or American Express credit card issued through any Canadian bank. • Arrange a bank wire payment through your bank for purchase over $45000.00 CAD. (Please note that both the issuing and receiving banks will charge fees that must be included in the wire amount.) Bank wire is preferred method of payment for purchase made by international clients.
Policy On Debit Cards
A debit card is treated differently than a credit card by your bank. A debit card is much like a credit card in that it may display a credit card company logo, like Visa or MasterCard, but a charge to your debit card uses funds directly from your bank account. The biggest difference is that your bank may institute a daily charge limit on your debit card. If the price of your order exceeds a daily limit set on your debit card we will notify you, as this will prohibit us from processing your order.
Shipments Are Insured
Carnabys fully insures each order. That means that when your order is in transit to you, shipment is always risk-free. For added security, it is our policy that a signature is required for all orders, regardless of any signature waivers you may have with the carrier.
We ship our jewellery with the accompanying diamond grading report when available. These grading reports are lengthy, detailed documents created by diamond grading experts from highly-respected diamond laboratories.
Under no circumstances shall Carnabys be liable for any indirect, special, incidental or consequential damages of any kind, regardless of the form of action, whether in contract, tort (including negligence), strict product liability or otherwise, even if we have been advised of the possibility of such damages. If you have any questions, please do not hesitate to contact Carnabys directly at email@example.com or Toll Free (855) 792-4992, Local: (416) 792-4992.